Automotive Warranty Review Does NOT Recommend this Car Warranty Company
Update from the US Fidelis site:
- US Fidelis, Inc. announced today, March 1, 2010 that it filed a voluntary petition for relief under Chapter 11, Title 11 of the United States Code in the United States Bankruptcy Court for the Eastern District of Missouri.
Well, another one bites the dust! We had so many complaints about this car warranty company that it honestly makes it hard to even keep their logo up on our site. So that’s it for US Fidelis auto warranty I suppose…
Old Review
US Fidelis has been in business for a number of years. The name “US Fidelis” started being used just a few years ago. Some people report the name change was due to a high profile law suit that greatly tarred the auto warranty company’s reputation. US Fidelis offers several levels of service, just like many of the other service contract companies out there. So how does the process work? US Fidelis handles it like this…
If a person files a claim with them, the process works out sort of like this. Let’s say you pay US Fidelis $120 per month for your auto warranty (just a random figure – not representative of the actual cost of the warranty) and all of a sudden you have an alternator that breaks down on you. You take the car to the shop, and give ol’ US Fidelis a call. The mechanic can of course call the company as well. If the alternator for your car is $600, according to the auto repair shop, US Fidelis is now on the hook to pay that amount. They will call around to other shops and find out what the cost for that part is at other local car repair shops.
If US Fidelis finds it for cheaper than $600 – you have two choices.
1. You can cruise over to the new auto repair shop
2. You can pay the difference
I’ve seen many examples of US Fidelis paying for customer repairs, resulting in a satisfying customer experience. I’ve also see some people really get mad at the auto warranty company for what might be called “delaying the game”, and taking a long time to pay the mechanic. Recently there has been lots of bad press about US Fidelis and it looks like nothing but trouble for them. Turns out there has been law suit after law suit as well as layoffs while. This car warranty company will probably not be around much longer.
What has your experience been with US FIdelis?
What a SCAM! Complete waste of my money. The water pump went out and I had to show ORIGINAL receipts for all my old changes for 2 years. The garage that I go to, to have the water pump and oil changed offered to send them copies of all my oil changes and they said it wouldn’t work. They actually expected me to have copies of all those ORIGINAL receipts with me in my wallet so that I can fax them over. Keep in mind I dropped the car off earlier in the day and I’m at work. I only had 2 payments left and I canceled it. They actually said to me, “you only have 2 payments left, are you sure you want to cancel?†My response, “Why in the hell would I pay you $90 a month for 2 more months? You won’t even cover a fucking windshield wiper.†GOD I’M SO FUCKING MAD AT MYSELF FOR FALLING FOR THIS SCAM!!!!! They spend 30 minutes on the phone with you talking about all the wonderful things they cover, you’d think they could spend 2 seconds telling you to please make sure you keep all the ORIGINAL receipts in case something breaks.
SCAM, SCAM, SCAM!!!
Peter
Drivers choice vehicle product warranty out of Las Vegas. Talk about taking a gamble. Is not a company that I would recommend. Should have checked into it First before purchasing. My mechanic tells me that they are the most difficult warranty company to process paperwork. Harder to process the paperwork then to fix the car. You want your car fixed probably take you a week. they Look for any excuse to deny the claim for example on an scheduled oil change my mechanic neglected to mark the invoice paid which voided my warranty. Now i am required to pay an additional $75 more to reinstate the warranty. So do not buy this products. And if you already have it I advise you to keep excellent excellent excellent records.
- You can’t trust most companies to back their claims. I got mine through AAA. They get theirs from CarGuard. I’m really happy with it.