I am in the process of getting a policy with them. So far they seem very helpfull. But then we are at the stage where they are getting my money. I cannot find anything on them on the internet or the BBB. They tell me I will be getting a membership card which is a visa cart which I will give to whoever I have doing the repairs and they specifically mentioned the dealership for repairs. So, so far so good. If anyone has anything else they can add to this please do so!

I am very disappointed with this company. when they sold me the policy, they mis-represented what they covered. I specifically asked about he coverage on air conditioning because I live in a hot climate. I was assured if I purchased the Premium policy it would be covered. It wasn’t until my a/c went out that I was told they don’t cover the condensor. If you take your car in, be prepared to wait for 1-3 days to get an approval, and if they do approve it, they will only pay for your rental car for 1 day, so you end up being carless, or renting on your buck because they don’t have enough inspectors to go around and check out your car in a timely manner.If you need to comlplain, you need to contact Royal Administration

Purchased policy over internet on 9-11. They have deducted money from bank account but I have not received a policy yet. Called their phone number at 1P on 9-22 and auto attendant said I had called after hours(uck)and to please leave a message. So far no one has called me back yet!

Purchased “policy” over the phone on 10/7. In order to receive this “special discount”, I needed to sign up on that phone call…so to get a better deal, I signed up. Decided not to continue with coverage and called to cancel. Was told I would need to return the membership materials before a credit would be given. As of 10/19, no membership materials have showed up. Can you say “scam”?

Wow – that sounds pretty bad Ms. B.L.

Hey Nationwide Automotive Protection – is this really how you treat customers? Please let us know your side of the story!

This car warranty company seemed more interested in getting my money than with helping me get the best warranty for my needs. I am still shopping around with different car warranty companies and don’t know which auto warranty company I will go with yet.

I purchased over the phone for this GREAT deal. Showed it to a friend (lawyer) and a friend (head mechanic). Told that from what is covered it will be of little to no help for the possible areas of breakdown. The 2,000 plus would make a better down payment on a new car should it come to that. Called to cancell….what a run around. The rep just wanted to tell me how foolish this decision was as I kept asking what the procedure for cancellation was. Never did get a “real” answer. All he had to say to me was “you called us.” That is correct, but what did I get into??????

Hopefully, after reading the policy…following those directions, sending everything back, cancelling the payment, and obtaining documentation that they truly did receive my returned materials they will not put me in default or any of the other “mishmosh” the contract kept running around and if they are on the level I will get my down payment back. What a hassle and mess. Hope you all fair better. NOTHING POSITIVE TO SAY ABOUT THIS NEW COMPANY…OTHER THAN DON’T GET PRESSURED INTO BUYING SOMETHING ON THE PHONE WITHOUT A LOOK-SEE.

Thought it was a great deal too. They deducted the amount right away and then I started to goggle the company finding that they were being sued for not disclosing things to customers & misleading them. I called back several times leaving messages but no call back. Finally got my rep on the phone and he went on & on as to not have me cancel. I persisted on the refund and he put me through to the supervisor which did the same thing & gave me the run around. After I persisted he said the credit was issued and quickly got off the phone with me.

Seems a little shady to me when customers are supposed to come first and I was treated with disrespect until I stuck to my guns and wanted the refund. I wanted to be save and canceled my card as to not allow any further transactions through and will wait for the refund to my account.

I purchased a policy on the phone, the sales man stated that specific parts were covered, due to my vehical being a desiel I was adamint about these parts. The sales man assured me that they were covered and gave me a 30 day satisfaction gurantee, after receiving the package and reading the entire broucher, the parts that were stated to be covered by the sales man were NOT listed, I called the company and after being transfered to the claims department they stated that the parts were NOT covered and that if the part is NOT listed in the coverage section then tehy are not covered, also there is a 90 day and 1000 mile liability clause where if your veical breaks down prior to that, the company will treat it as a prior problem, So if there is a 30 day money back guarantee and a 90 day no use clause, how can you see if you like it or not???. To say the least I was very dissapointed in a product that promeses so much but delivers so less..I did cancel the policy and called it a day.. please use caution prior to purchesing this companies policies…

I was just on the phone with this company. I felt like I am at the dealership. I wanted to find some info out and then speak to my husband, but that was not posible according to them. So I put them on hold and called my husband from my other line. He thought that it was to expensive $2940, and that investing in a new car is a better idea. So I got back on the phone with Nationwide auto and John the supervisor was on the phone reducing the insurance by $500 down to $2440. I still did not want to make a decision on the spot but they kept saying that I have 30 days to decide and that I can always cancel. Then I just had to tell John that I will not make a purchase today as this is a large purchase and I must discuss it with my husband. I guess I am glad that I did not make impulse decison.

I purchased the warranty from Nationwide, I messed up and did not do any research, after I received the contract, I noticed that the Finance Co. was Mepco, on March 30th my last day of the 30 days cancellation, I called Nationwide I told them I wanted to cancel, what a Circle Jerk I went throough with this Rep. Telling me that they belong to BBB and only 3 complaints which was settled. Then I found out that they were under the umbrella of CareFreeDriving.com which had numerous accounts I was told they Nationwide was fairly new and were not part of CarefreeDriving, now I’m getting late notices that I wass late on the payment, than on the second Notice I was to send payments to Marathon Finance comp. No phone number I called Mepco and told them that I cancelled the policy, and they told me I would have to call Nationwide, inwhich I told them I did, but they were just the finance company, and they have not received a cancellation.
The sales people that handle the cancellation were rude and kept on talking for 20 minutes trying to not let me cancel. I sent a registered mail to Mepco no response, but they signed for it. I recommend anyone to do research on this Co. before purchasing I WOULD NOT RECOMMEND THESE PEOPLE TO ANYONE, I had to hire a lawyer They are writing a complaint to the Attorney Gen in Illinois, and in Arizona, thank you, for any help you may be able to guide me.
Willie AZ

SCAM SCAM SCAMMMMMMM!!!!!!!! THIS COMPANY IS VERY MISSLEADING…… VERY PUSHY SALES REPS…..NO RESPECT!!!! STAY AWAY…

Wow Thank you all for the good info… I was considering buying a policy from this as it was recomended by the dealership… I will be calling nationwide just for arguements sake and accusing them of all these issues and see what they have to say… thank goodness for the internet!

The worst!

Nothing was covered except a cheap thermostat.

All of my major repair needs were not covered.

I cancelled the policy and no refund.

A total waste.

Out of pocket thousands…….coverage $70

Run from these people!

I am so happy I looked at this. I just talked with a supervisor John and went through the very same thing with price reductions and down payment. I stated I needed to chat with my husband and they stated there was a 30 day cancelation policy. They also told me things that it covered and Air conditioning was included. I have concluded that without a policy in front of me to look at, this is not a good idea.

Thanks so much !!!

I have actually purchased two service contracts from Nationwide and have been thoroughly please with both plans. I have also just learned that they recently got nationally certified so the company is not a scamming company, but one that does want help. I do recommend this company to everyone and all you previous customers that are saying Nationwide Automotive Protection is a scam is wrong.

Terrible,Terrible terrible!!! DON’T BUY THEIR COVERAGE FOR ANY VEHICLE…EVEN IF YOUR CAR IS A LEMON!
First of all, I recently purchased the premier coverage for my Infiniti M35x and they were very quick with deducting the down payment from my checking’s account. About a few weeks later, I received my information packet along with a coverage card. A few days later,I had an emergency and remembered that I had roadside assistance. I called the roadside assistance number and my call was answered with a recording stating that someone would be with me shortly! I WAITED OVER THIRTY MINUTES!!!!!((So much for having an emergency)) Once I spoke with the Representative, she couldn’t even find me in their system. I asked her to call Nationwide Auto Protection to verify my account. When the REP came back on the phone, she told me that I wasn’t covered and that I would have to pay out of pocket. I called Nationwide to see If I was paying for roadside assistance. They indeed told me that I was paying for the roadside assistance services. I told him that I didn’t have any problems with the coverage policy, but I was indeed unsatisfied with the roadside assistance company because when people have an emergency, they shouldn’t have to wait on hold for more than 20 minutes to speak with a representative. A Supervisor(Mike Simms) was very unprofessional and facetious by saying, “Maybe its the weekend, thats why there busy”. I then told him that It could be the weekend when I need assistance and it could be an emergency. That’s when Mr.Simms said that If it is an emergency, then I should call 911! I then realized that I don’t need to deal with a company that doesn’t satisfy the customer and want to argue circumstance. I then requested him to cancel my policy. Shortly afterward, my policy salesman (Richard Walton) called me and also became very sarcastic as well, after I told him that I wanted to cancel my policy. He told me that the only way that I could cancel my policy was if I wrote them and demanded them to cancel my policy. This company just gives people the run around for their money!!! STAY AWAY! I Wish I would have read the reviews myself before making this purchase!