I strive to keep up with all the different extended car warranty companies in order to keep you updated; I don’t know how I missed this one! In checking out Carchex I have found only one complaint on Ripoff Report, which was refuted by an employee. Truthfully, the complaint was not enough to keep me from continuing my research on this extended car warranty company. The BBB gives Carchex an A rating and every review I have read is positive.
I personally checked out the website of this car warranty company and was very impressed by the amount of information they offered. Unlike other extended car warranty companies they have all their contracts available for your viewing right their online! I read through the most basic service plan available and to be honest it seemed very straight forward; they didn’t try to hide any information about the car service plan by using double talk or super fine print.
They offer several coverage options and allow you to pick your own repair facility. There are some stipulations in making sure that your repairs are covered, like waiting 30 days after purchase date, not covering preexisting repairs, and limiting coverage up to the first 100,000 miles. Pretty basic if you ask me!
Now it’s your turn! We want to hear first hand from people that have experienced Carchex. Have you used Carchex’s services?
you talk about then like they actually pay claims. they are a broker who use mostly fly by night companies to back the actual coverage
I’ll take a look at Jordan’s review more in depth Jason – we don’t know a lot about CarChex so we are really hoping to get some consumer reviews on them in here. Folks, any one work with CarChex.com warranty services? Was the contract with CarChex, or another car warranty provider? We do the best we can here folks, but we can’t get a warranty with each company!
I was 2 payments away from paying off contract without ever using it. I applied to engine treatments sent to me and kept every receipt along with the credit card receip, then my alternator whent out. I took the car into a dealership and carchex requested 5 oil change receipts and 1 transmission service. They denied my claim because one my receipts was hand written on a multi-purpose order form. Unbelieveable, eventhough I also had a credit card receipt for it too. I am starting the process of filing a legal claim.
Mr. Stratch
I have purchased a extended warranty through carchex.
I had talked to one of sales associates 3 times before i decided to purchase the warranty.
during thses 3 phone calls I tried to make sure the warranty that the associate
(Ryan porter #1155) offer me would cover (SMG pump) for my 2003 BMW M3.
he told me as long as it is internal lubricated parts it would be covered, since i was not sure
about it, so he had asked me if it is part of transmission, i said “yes”, then he told me it
would be covered. so i spent 3800.00 to purchased the warranty.
last week, which is a year and 2 month after i purchaes the warranty from carchex, my SMG pump
went out, i brought my car to local shop to get it replaced, after waiting for few days for
warranty adjuster to show up and take look at my car, the shop owner told me my warranty was
not going to cover the repair.
therefore, I called carchex. First i talk to Bryan (#1125)(one of the manager) he just out right
refused to work with me to resolve this problem and offer me the prorated refund. so i ask if i
can talk to another manager, bryan told me i would just get the same answer from the other manager
(tom #1456), after i told tom that i had asked many many time if the warranty would cover my SMG
pump before i purchased the warrnty why would Ryan (#1155) sold me a policy which was not going to
cover something i wanted to be covered?
Tom replied and i qoute ” my sales is not a merchanic, you are the car owner you should know what
kind of parts that is, and if that is cover under the warranty, and since you have checked out your
policy several times online, you should know it is not cover under the warranty Ryan(#1155) had
sold you.
so what he told me was, ” if i am wrong please correct me”
as a car owner i should know everything about my car, when i call carchex to buy a warranty and ask
one of your associates to find a policy that would satisfy my need, ( which i asked Ryan more than 10 times)
and i should be more knowledgeable than your associates about the policy you guys are selling me?
during the 3 phone calls i made, only thing i asked was make sure the policy Ryan about to sell me
would cover the SMG pump, and he failed to do that, and all your managers were no help in resolve
this situation.
this is my contact information, i would love to hear from you
thank you very mcuh
Nick (281-935-3585)
nick_liu@yahoo.com
Wow, Nick. Sorry to hear about all the troubles you going through. Even my wife’s state farm insurance are really cheap and won’t pay any more even if the body shop says the cost will be more than originally estimated. I don’t care whether it be State Farm, All State, or 21 st century. An insurance/warranty company will never back up what they preach. They quick to receive your money, but hesitant to dish it out. I think if i buy a used car, i’ll make sure it’s a CPO from the dealer itself.
I bought a warranty thinking they were respectable. I wanted to make sure I had the best coverage, everything included, but it was a rip off! Needless to say I had problems with my vehicle and after I had to authorize the mechanic to tear down so car fax adjuster could inspect they say they will cover nothing that it must have been something on going and therefore they will not cover. I provided all maint. reports but nothing. What a waste. They would not talk with me until I got an attorney involved. Hopefully I will at least get my money paid to them back. Buyer Beware!