We bought a used Volvo in January of this year and thought we were doing the right thing by buying a $2,000 warranty. Then, this month (August) we found out we had a transmission problem.

When we called them to pay for repairs, they came out and said that because we had tires that were slightly larger than spec-ed (we bought the car this way, and I think they were something like 3% bigger than the should have been – they called THAT a “modification” and refused to pay ANYTHING on claim.

They had never inspected the car when we bought it and we didn’t receive a contract until several weeks after we bought the warranty and began paying on it. We’ve already paid most of the $2,000 policy.

We put in an appeal and they didn’t let us know what was going on, so we called to check on the appeal and the guy we talked to (AN EXTREMELY RUDE person, who is apparently head of their claims area, DEAN CLOUD) told us they would let us know via mail if our appeal had been accepted. I told him our car was up on blocks waiting to be fixed and obviously we needed an answer sooner. He said that as far as he was concerned we didn’t have a legitimate claim. I askedd him for the name of his boss, and after he said several times that HE had the final say, no matter what, he gave me the name, but no contact information of their CEO (STEVE FRAISER, apparently) He also would not give me ANY information on how to contact their appeal board and eventually hung up on me, even though I was not rude or abusive, just very focused and pointed.

We spoke to several Volvo dealerships who confirmed that a slightly larger tire has NOTHING to do with tranmission failure, especially after such a short time.

I WILL get to the bottom of this, This company is a RACKET and rips off unsuspecting consumers. I welcome working together with anyone who has the same feeling. this is NOT fair and I’m not giving up!

I’ve had a number of past auto warranties; all worked very well. These guys are scammers! Run away!