aaautowarranty.com autowarrantyresearch.com aaautoprotection.com aa auto warranty aa auto protection and possibly other names are one and the same.

This company wrongfully deceived me by lines like “Just like a new car warranty, only better”, “The best coverage in the industry”, “No deductible, 100% of repair costs are covered”, “If you never file a claim, you get all your money back”, and other lines. The truth is, the “product warranty” they sold me was so restricted. and would never pay for anything when breakdown occurs. The reality hit me pretty badly when my engine failed.

I purchased an agreement from them with good faith on 9/16/2009. I was in the market for an extended warranty for my truck as my warranty at the time was expiring on 11/11/2009. I first looked around in the web and quickly discovered that, there are many fraudulent companies like US Fidelis out there. I knew not to contact US Fidelis but I didn’t even dream that AAAutowarranty.com was selling me an identical “product warranty” by same provider also sold by US Fidelis. I shopped around, and asked many questions. I first received a quote in an email by AAAutowarranty.com. It wasn’t too expensive or the lowest, I decided to give them a call. They offered me 2 plans to choose from. They were both from same provider. I asked about a coverage on turbo charger, as I had a turbo charger failed on me previously. I was told that one of them listed turbo charger in covered components, but the other one didn’t list turbo charger. but in event, if turbo charger was damaged due to failed covered component, it will be covered. I asked about hub bearing, and the sales guy couldn’t answer. I was connected to his supervisor, The supervisor said front wheel hub bearing would be covered as all internally lubricated components of axles are covered. The sales guy continued to tell me about how great this warranty is. “Just like a new car warranty, Only better”, “The best coverage in the industry”, “No deductible, 100% of repair costs are covered”, “If you never file a claim, you get all your money back”, “15 days and 500 mile activation period”, “No limit on each claim, up to actual cash value of the vehicle”, “Just keep up with the oil change, at any service facility”, “5 year 150,000 mile coverage”, “If something happens to your car, just take it in to any ASE certified facility. ‘we’ will take care of the rest” and others. I called around and found other warranty companies that were offering the same coverage from the same provider. I didn’t care for them as they were high pressure sales. A lady from one warranty company asked me what I was considering. I told her about this great coverage offered by AA Auto Warranty, 5 year 150,000 mile coverage, activation period 15 days and 500 miles and so on. She said she didn’t have anything with 15 days and 500 mile activation period, and it must be some kind of a product warranty that requires additives added to engine, transmission, gear cases and others or it’s a scam. I called back AA Auto Warranty and asked if it was a “product warranty” with some kind of additives. He said “No, it’s a regular warranty”. I felt like I did enough research, and I gave the guy my credit card number. I worked as a business development manager and other positions in sales field. I always presented our products with truth, never withholding negative info on anything. I had no reasons to suspect AA Auto Warranty. I received a small package from the provider in what seems like couple of weeks later. I never really looked at it. I even felt comfortable enough, and canceled my real warranty in early October after I reached 500 mile and 15 day activation period.

In mid October my truck started to smoke badly and lost power on freeway. I was so glad that I renewed my warranty policy with AAAutowarranty. I looked for a service facility that would work with an aftermarket warranty company, and took my truck in. They said it seemed like cracked piston or broken piston ring. They said warranty company should cover such damage, they got an approval for teardown from the provider and took the engine a part. They found a wrist pin circlip came off of a piston and damaged the piston and the cylinder wall badly. This was an instantaneous damage. I got a call from the repair facility a day before Thanksgiving day telling me that provider denied the claim. I was shocked. I failed to understand the reason for denying my claim. The guy from the repair facility emailed me a pdf attachment he received from the provider. It had many misspellings and most of the sentences weren’t even complete. I couldn’t believe the level of the response I received from this company. I found out soon later that I wasn’t the only one experienced the same situation. A fact is, all of the policies or agreements from this provider is so strict. They will always find 10 reasons why they won’t pay for the claim, pre-existing, worn components, parts not actually broken to pieces, one of the oil change record was hand written, not covered part or condition, and many other ridiculous reasons why they won’t pay for the claim. This provider is a scam, so is AAAutowarranty that sold the coverage to me knowingly and willingly. And they count on you NOT to read or understand the policy, otherwise they wouldn’t be selling such ridiculous insurance policy.

I filed a complaint with BBB. The first response from AAAutowarranty was that they don’t process or approve any claims. But the real problem is the fraudulent misrepresentation of the selling broker, in this case AAAutowarranty. Maybe it’s my fault that I trusted them so much. but I’m not the only one. I didn’t even find out until very recently that there were tablets and battery terminal protectors in the box I received from the provider. also, there was a “information” on the warranty with all the exclusions and conditions in the box. I was never asked to read or understand any of this by anyone. I never acknowledged any of this. Troy Nelson from AA Auto Warranty tried to tell me that I acknowledged all the fine prints when I give them the 3 digit security code from back of my credit card. I told him that has nothing to do with the fine prints I didn’t even know existed. Marc Kamin from AAAutowarranty agreed with me that all of the calls are monitored and AAAutowarranty knew every details listed in conditions of all the agreements. Marc Kamin told me that this provider only started to behave in such manner within last couple of month as economy took a deeper dive. I disagree. There is no evidence of them changing their coverage information and there are many people complaining about this provider for years. The truth is, nobody sane would purchase such agreement or policy if they knew all the restrictions and conditions of these warranty policies.

AA Auto Warranty also violated insurance regulation and state laws by selling disguised insurance policy. All victims should contact FTC, Attorney General, Department of Insurance and other governmental agencies of each states. AAAutowarranty has locations in NJ, PA, MD and DE. I believe Baltimore office is the most active sales location as they are currently looking for more sales/telemarketing position for that office. All of the victims should contact AG, DOI and others in each of those states.
Executive Offices:
901A Mantua Pike, Suite 104
West Deptford, NJ 08096
Fax: 856-845-9178

Sales Office:
3 Neshaminy Interplex, Suite 107
Trevose, PA 19053

Sales Office:
6801 Eastern Avenue, Suite 200
Baltimore, MD 21224

AAautoProtection.com
560 Peoples Plaza #211
Newark, DE 19702
1-888-222-4445

All the victims should also file a claim with BBB, I don’t know how they ended up with an A+ as they only had a rating of B- when I looked them up back in September. They do have 50 complaints on the record. I know of a business that had no complaints ever and has a C rating. BBB isn’t a reliable source after all.

They recently changed their company name to AA Auto Protection to avoid some investigations.

Please contact me if you have a class action lawsuit against AA Auto Warranty or AA Auto Protection. I like to join or possibly start one if I can’t find one already started.

Wow Tom – thank you very much for your informative review. You really explained your situation very well. I hope you can find better luck with some of the other warranty providers on the site here. If you end up buying another auto warranty you are happy with, please let us know about it.

This customer was offered a full refund, but refused it. This customer’s account is riddled with lies. He has been notified by certified mail that false statements that harm a business are legally actionable. While we will protect the customer’s privacy, anyone wishing to know more about this situation is warmly invited to contact AA Auto Protection customer service. Thank you.

Thank you so much for your very complete statement. You should file suit on your own, don’t wait for a class action. I just wanted you to know that I came very close to purchasing an extended warranty from American Auto Protection. My car has 90,000 miles but it’s in great shape– just had the dealer go over it.
You saved me from the scam. I’m rooting for you!

i bought a plan from them and it paid over 11000 dollars in claims , i love these people

Tom, your story sounds very similar to my current nightmare. I received the same “story” from Marc as well. Interestingly enough, when one does some research, AAAuto Warranty / AAAuto Protection are connected with the warranty company, Consumer Direct Warranty Services (CDWS). They practice a “good cop / bad cop” type scenario, each claiming the other is at fault and neither offering to return the money I paid (now paid in full).

I’ve had a number of past auto warranties; all worked very well. These guys are scammers! Run away!

Is there a good and legitimate auto extended warranty out there?

People has to be crazy to buy anything from AAAuto Protection. This company is a fraud. The customer has no reason to make up a story with a pack of lies. The story well detailed as this one is very credible. I did quick searchs on the guys mentioned and found one of them on Pennsylvania Sex Offender Registry. I’m sure there are more felons working for AAAuto.

My experience with this company has been positive. I purchased an extended warranty for my son’s Mazda. About 9 months later, his car needed a transmission. The policy provided a low mileage used transmission and paid for the installation, and my son has been very satisfied with the repair.